Storage:
We recommend storing your electric product indoors, in a cool and dry place; however, we understand that is not always possible. Protecting the product from the elements is crucial. Ride-on cars especially have to be completely protected from the rain to avoid damage to all the electrical parts. If you’re looking for ways to securely store your product outdoors, consider using a tarp or creating a little parking garage underneath a table or workbench! If you are storing an item outdoors in the wintertime, make sure to fully charge the battery, then disconnect it and bring it indoors.
Battery:
If you are experiencing any issues with your battery or your charger, please DO NOT use a substitute charger or connect a different battery. First, please contact us, and we will assist you in resolving the issue or inform you if a different charger is compatible.
Remote Control:
If you plan to leave the vehicle unused for an extended period, we recommend removing the battery from the remote control. Batteries left in a remote or device for too long can cause a build-up. This could affect the remote’s functionality. To ensure that your remote will be working the next time you want to use it, we recommend taking the batteries out before storing it.
Assembly:
Please read the manual and closely follow all the steps when assembling any of our items, especially the ride-on cars. DO NOT skip any steps. For example, you have to install the washers for the tires.
If the manual is not clear or you are unsure, please look up assembly videos online, starting at our channel: https://www.youtube.com/@kingtoys4371. If you cannot locate one that we've uploaded, there may be another video online. However, if you cannot find any, please schedule a video call with customer support, and we'll be happy to walk you through the assembly process: https://calendly.com/kingtoyscanada/customer-service-virtual.
While we understand the cars are really tempting to play with or sit on, please keep in mind that they are designed for children. When in doubt, please refer to the maximum weight capacity of your item in the description on our website.
Charging:
To extend your charge and battery life, charge the battery for the correct amount of time. You may not see an immediate difference if you leave the item charged for too long, but it will have long-term negative effects on your battery and your charger. Each type of product is different, so we've listed them here to help guide you. If you are ever in doubt, please do not hesitate to reach out to us at info@kingtoys.ca.
Ride-On Cars:
Charging time: 8-12 hours
Maximum: 24 hours.
Electric Scooters, Hoverboards, 36V Go-Karts, or any Lithium Battery Products:
Charging time: 4-6 hours, depending on item.
Maximum: 12 hours
DO NOT use a booster to expedite charge times! While the shortcut may save you some time, the process is extremely hazardous!
Inflatable Products:
When inflating your products, please pay close attention and follow instructions for PSI for the product. Do not store or leave the item outside after inflating, as it may be exposed to punctures. This includes kayaks, paddleboards, and boats.
After inflation, make sure all plugs are screwed on properly and securely, or else it will leak air and eventually deflate.
If you have any questions related to any of our products, please do not hesitate to reach out to our team at info@kingtoys.ca. To ensure the best and fastest service possible, we recommend including your order number in the email.