We have the expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on kingtoys.ca. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case please contact us for detailed instructions before you send in your product.
SCOPE OF WARRANTY:
King Toys warrants each product to be free of defects in materials or workmanship for 3 months. The warranty is limited to the replacement of the faulty part and does not cover shipping costs.
The following conditions are not covered by our warranty:
- Products that are NOT purchased directly from us.
- Damages caused by the customer of any kind, including, but not limited to: damage resulting from abuse or misuse of the product; damage resulting from normal wear and tear; damage resulting from tampering, customization, or modifications by the customer; and damage resulting from exposure to heat, cold, water, snow or other hazardous environments or agents.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen or vandalized products
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
WARRANTY CLAIM PROCEDURES:
When you need to file a warranty claim, please email us at firstname.lastname@example.org and include in your email a copy of your invoice/receipt, order date, product name, the reason of warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement. You may be asked to return the original defective part before we can send you a replacement. We will get you the necessary component in a timely manner once we approve your warranty claim.
LABOR TO REPAIR OR REPLACE PART:
We do not reimburse any labor cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labor on defective items that are still under their specified warranty period.
DAMAGES DURING SHIPPING:
Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions.
Original box and all packaging are REQUIRED to process the exchange on damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that damaged during transportation so it will not warrant for a return. In most cases, we will return and replace your item with the exact same model in the vent of the damaged parts cannot be replaced.
PACKAGE THEFT AFTER DELIVER:
While we do insure all packages with the shipping companies we use for lost or damaged items, King Toys is not responsible for stolen packages AFTER they have been delivered to recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package. It is the buyer’s responsibility to protect the item form theft after deliver. It is recommended to track your package with the tracking information we provided and make arrangement with the shipping company to be present to receive your item as some items may not require a signature.